STORE POLICY

Customer Care

**Store Policy:**

1. **Payment Methods:**
- We accept major credit cards (Visa, MasterCard, American Express) and secure online payment options, such as PayPal. All transactions are encrypted and secure to protect your personal information.

2. **Order Confirmation:**
- After placing an order, you will receive an order confirmation email with details of your purchase. Please review the information carefully and contact us immediately if you notice any errors.

3. **Shipping and Delivery:**
- Orders are typically processed within 1-2 business days after payment confirmation. Shipping times vary based on your location, and you can select your preferred shipping method during checkout. For estimated delivery times, please refer to our Shipping Policy.

4. **Returns and Exchanges:**
- We want you to be fully satisfied with your purchase. If you are not happy with your order, you have 30 days from the date of receipt to initiate a return or exchange. Please read our Returns and Exchanges Policy for detailed instructions.

5. **Cancellations:**
- If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that cancellations may not be possible if the order has already been processed and shipped.

6. **Product Availability:**
- We strive to keep our inventory up-to-date. However, in rare cases, a product may be out of stock after you place an order. If this happens, we will notify you promptly and offer alternatives or a full refund.

7. **Privacy and Security:**
- Your privacy is important to us, and we take security measures to protect your personal information. Please review our Privacy Policy to understand how we collect, use, and safeguard your data.

8. **Customer Support:**
- Our dedicated customer support team is here to assist you with any questions or concerns you may have. You can contact us via email at jjdcosmetics@gmail.com or by using the contact form on our "Contact Us" page.

9. **Promotions and Discounts:**
- From time to time, we may offer special promotions and discounts. Stay updated by subscribing to our newsletter or following us on social media.

10. **Cruelty-Free Commitment:**
- We are proud to offer cruelty-free cosmetics. Our products are not tested on animals, and we ensure ethical practices throughout our supply chain.

Please customize the Store Policy according to your specific business practices and ensure that it is accessible to your customers on your website. A clear and transparent policy will help build trust and provide a positive shopping experience for your customers.

Privacy & Safety

At JJDCosmetics, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy & Safety policy outlines how we collect, use, and safeguard your data when you visit our website and make purchases.

**1. Information Collection:**
- When you place an order or create an account on our website, we may collect certain personal information such as your name, email address, shipping address, and payment details. This information is necessary to process your orders and provide you with the best possible service.

**2. Use of Information:**
- We use the information you provide to process your orders, manage your account, and communicate with you about your purchases. We may also use your email to send you updates, promotions, and newsletters, but you can opt out at any time.

**3. Security Measures:**
- We take the security of your personal information seriously and employ industry-standard security measures to protect it from unauthorized access, alteration, or disclosure. All transactions are encrypted using secure socket layer technology (SSL) to ensure the safety of your payment information.

**4. Data Sharing:**
- We do not sell, trade, or share your personal information with third parties for marketing purposes. However, we may share your data with trusted service providers who assist us in operating our website and fulfilling your orders (e.g., shipping companies).

**5. Cookies:**
- Like many websites, we use cookies to enhance your browsing experience and gather usage data. Cookies are small files stored on your device that help us remember your preferences and track how you interact with our site. You can modify your browser settings to disable cookies, but this may affect some features of our website.

**6. Age Restriction:**
- Our website is not intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13 years old. If we learn that we have inadvertently collected such information, we will promptly delete it.

**7. Links to Third-Party Sites:**
- Our website may contain links to third-party sites that are not operated by us. We are not responsible for the privacy practices of these sites and recommend reviewing their privacy policies separately.

**8. Policy Updates:**
- We may update our Privacy & Safety policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or by email.

By using our website and providing your information, you consent to the terms of this Privacy & Safety policy. If you have any questions or concerns about how we handle your data, please don't hesitate to contact us.

Please ensure that your Privacy & Safety policy is clear, comprehensive, and compliant with applicable laws and regulations. It's essential to prioritize your customers' privacy and safety to build trust and loyalty in your brand.

Wholesale Inquiries

Thank you for your interest in becoming a wholesale partner with JJDCosmetics. We value the opportunity to collaborate with businesses and retailers who share our passion for high-quality cosmetics. Here's how you can submit a wholesale inquiry:

**1. Contact Information:**
- Please send an email to jjdcosmetics@gmail.com with your company name, contact person's name, email address, phone number, and a brief introduction about your business.

**2. Product Interest:**
- Let us know which products from our catalog you are interested in wholesaling. If you have specific quantities or variations in mind, please mention them in your inquiry.

**3. Business Details:**
- Tell us about your business, including the type of retail establishment you operate (e.g., boutique, online store, beauty salon) and your target market.

**4. Location and Distribution:**
- Provide details about your business's location(s) and the areas you serve. If you have multiple locations or are interested in international distribution, kindly specify in your inquiry.

**5. Tax ID or Business License:**
- For verification purposes, we may request your Tax ID or a copy of your business license. Please be prepared to provide these documents if needed.

**6. Wholesale Pricing:**
- Once we receive your inquiry, our wholesale team will review your application. If approved, we will provide you with our wholesale pricing and any relevant terms and conditions.

**7. Ordering Process:**
- Our team will guide you through the ordering process and answer any questions you may have. We strive to ensure a smooth and efficient wholesale experience for our partners.

**8. Minimum Order Quantities:**
- Please note that we may have minimum order quantities for certain products or categories. This information will be communicated to you during the wholesale application process.

At JJDCosmetics, we are committed to fostering long-term partnerships with our wholesale clients. We take pride in providing exceptional products and customer support to help your business thrive. We look forward to the possibility of working together and bringing our premium cosmetics to a broader audience.

If you have any further questions or would like to proceed with your wholesale inquiry, please don't hesitate to contact us at jjdcosmetics@gmail.com.

---

When dealing with wholesale inquiries, it's essential to maintain a professional and prompt approach. Remember to tailor the instructions to suit your specific wholesale process and requirements. Building strong partnerships with retailers can significantly contribute to the success and expansion of your brand.

Payment Methods

Credit / Debit Cards
PAYPAL
Offline Payments